Resolve DisputesREALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the state or local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS. You may search for a member's local affiliation here.
In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.
Dispute resolution with WeMAR members is handled by Arizona Association of REALTORS® (AAR). Only members of the AAR are under the jurisdiction of the REALTORS® ethics enforcement program. If your dispute is with a real estate professional who is not a REALTOR®, options may include contacting the Arizona real estate licensing authority. Arizona Department of Real Estate (ADRE)
Before filing a complaint, consider using an Ombudsman. Over three-quarters of all Ombudsman cases are successfully resolved without cost and with only a simple, one-page form to complete.
More information is available on the Arizona Association of REALTORS® website. dispute resolution
You may also find additional resources to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a state or local association of REALTORS® on the National Association of REALTORS® website. ethics complaints, arbitration requests, and related information
Code of EthicsREALTORS®' Pledge of Performance and Service
The National Association of REALTORS® adopted the Code of Ethics in 1913, following the professions of medicine, law, and engineering.
REALTORS® are real estate professionals who have chosen to join the National Association and abide by its strict Code of Ethics.
What does this mean to you? It means that any REALTOR® with whom you work has voluntarily agreed to abide by a Code of Ethics, based on professionalism and protection of the public.
REALTORS® are subject to disciplinary action and sanctions if they violate the duties imposed by the Code of Ethics.
The Code of Ethics is a detailed document that spells out the professional responsibilities of every REALTOR®.
Do not hesitate to ask a REALTOR® for a copy of the Code, including the Standards of Practice. The Code is your assurance of dealing with a professional who has your best interests in mind.
The Code of Ethics consists of 17 Articles and related Standards of Practice. The basic principles of the Code are summarized here.
Please note that the following is not a substitute for the Code, but simply a general overview of the Code’s key principles. For additional information about the Code of Ethics and its enforcement, speak with a REALTOR® or contact the local association of REALTORS® nearest you. Code of Ethics
Duties to Clients and Customers
Article 1REALTORS® protect and promote their clients’ interests while treating all parties honestly.
Article 2REALTORS® refrain from exaggeration, misrepresentation, or concealment of pertinent facts related to property or transactions.
Article 3REALTORS® cooperate with other real estate professionals to advance their clients’ best interests.
Article 4When buying or selling on their own account or for their families or firms, REALTORS® make their true position or interest known.
Article 5REALTORS® do not provide professional services where they have any present or contemplated interest in property without disclosing that interest to all affected parties.
Article 6REALTORS® disclose any fee or financial benefit they may receive from recommending related real estate products or services.
Article 7REALTORS® accept compensation from only one party, except where they make full disclosure to all parties and receive informed consent from their client.
Article 8REALTORS® keep the funds of clients and customers in a separate escrow account.
Article 9REALTORS® make sure that details of agreements are spelled out in writing whenever possible and that parties receive copies.
Duties to the Public
Article 10REALTORS® give equal professional service to all clients and customers irrespective of race, color, religion, sex, handicap, familial status, national origin, sexual orientation, or gender identity. REALTORS® do not discriminate in their employment practices.
Article 11REALTORS® are knowledgeable and competent in the fields of practice in which they engage or they get assistance from a knowledgeable professional, or disclose any lack of expertise to their client.
Article 12REALTORS® are honest and truthful in their communications and present a true picture in their advertising, marketing, and in other public representations.
Article 13REALTORS® do not engage in the unauthorized practice of law.
Article 14REALTORS® willingly participate in ethics investigations and enforcement actions.
Duties to REALTORS®
Article 15REALTORS® make only truthful, not misleading, comments about other real estate professionals.
Article 16REALTORS® respect the exclusive representation or exclusive brokerage relationship agreements that other REALTORS® have with their clients.
Article 17REALTORS® arbitrate and mediate financial disagreements with other REALTORS® and with their clients.
(posted with permission by the National Association of REALTORS®)